Privacy

Apica Systems understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our website and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1 Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Account”means an account required to access and/or use certain areas and features of Our Site;
“Cookie”means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 13, below; and
“Cookie Law”means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;]

2 Information About us

Our Site is owned and operated by Apica Systems.
Registered address:
Apica AB
Garvargatan 9
SE-112 21
Stockholm
SWEDEN
Telephone number: +46 8-400 273 27

3 What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4 What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

  • a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 14.
  • b) The right to access the personal data we hold about you. Part 12 will tell you how to do this.
  • c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 14 to find out more.
  • d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 14 to find out more.
  • e) The right to restrict (i.e. prevent) the processing of your personal data.
  • f) The right to object to us using your personal data for a particular purpose or purposes.
  • g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  • h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 14.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5 What Data Do We Collect?

Depending upon your use of our Site, we may collect some or all of the following personal and non-personal data, also see the section on our use of Cookies and similar technologies:

  • Name
  • Email address
  • Telephone number
  • Business name
  • Job title

6 How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

  • Providing and managing your Account;
  • Providing and managing your access to our Site;
  • Personalising and tailoring your experience on our Site;
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by following the link in the Email).]Analysing your use of our Site and gathering feedback to enable us to continually improve our Site and your user experience.
    With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, any other relevant legislation, and you will always have the opportunity to opt-out.Third Parties whose content appears on our Site may use third-party Cookies, as detailed below in Part 13. Please refer to Part 13 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.

7 How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

8 How and Where Do You Store or Transfer My Personal Data?

We share your data with external third parties, as detailed below in Part 9, that are based both inside and outside of the EEA. The following safeguards are applied to transfers outside of the EEA:

We use specific contracts with external third parties that are approved by the European Commission for the transfer of personal data to third countries. These contracts ensure the same levels of personal data protection that would apply under the GDPR. More information is available from the European Commission.

AND

Where we transfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.
Please contact us using the details below in Part 14 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.

9 Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to one important exception.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10 How Can I Control My Personal Data?

In addition to your rights under the GDPR, set out in Part 4, when you submit personal data via our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails).

11 Can I Withhold Information?

You may access certain areas of our Site without providing any personal data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see Part 13.

12 How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 14.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within a period of not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

13 How Do You Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Site and to provide and improve our products services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on our Site for site performance and customer usage analytics. For more details, please refer to the table below. These Cookies are not integral to the functioning of our Site and your use and experience of our Site will not be impaired by refusing consent to them.

All Cookies used by and on our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a warning message requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended.

The following first-party Cookies may be placed on your computer or device:

Website NameCookiePurposeStorage DurationCategory
resources.
apicasystems.com
AddThis(_atuvc)Created and read by the AddThis social sharing site JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behaviour for users.2 years.Functionality
resources.
apicasystems.com
WordPress (wp-settings-time3)These cookies verify who you are and check if you are logged in to the site or not.Functionality
resources.
apicasystems.com
WordPress (wp-settings-)WordPress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.1 year.Functionality
resources.
apicasystems.com
WordPress(wp-test-cookie)WordPress test cookiesession.Functionality
resources.
apicasystems.com
WordPress(wp_logged_in_)WordPress cookie for a logged in usersession.Functionality
resources.
apicasystems.com
WordPress(wp-settings-time-)WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.1 year.Functionality

and the following third-party Cookies may be placed on your computer or device:

Website NameCookiePurposeStorage DurationCategory
apicasystems.com resources.apicasystems.comHubspot (_hstc)The main cookie for tracking visitors.2 years.Statistics
apicasystems.com resources.apicasystems.comHubspot (_hssrc)Whenever HubSpot changes the session cookie, this cookie is also set.None, session cookie.Functionality
apicasystems.com resources.apicasystems.comHubspot (hubspotuk)This cookie is used for to keep track of a visitor’s identity.10 years.Statistics
resources.apicasystems.comHubspot (_hssc)This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie.30 min.Functionality
resources.apicasystems.comAddThis(_atuvc)Created and read by the AddThis social sharing site JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behaviour for users.2 Years.Functionality
resources.apicasystems.comAddThis (bku)Addthis share buttonsFunctionality
resources.apicasystems.comAddThis (loc)Geolocation help providers determine how users who share information with each other are geographically located.13 monthsFunctionality
resources.apicasystems.comAddThis (mus)Unclassified1 year.Functionality
resources.apicasystems.comAddThis (ouid)Unclassified1 yearFunctionality
resources.apicasystems.comAddThis (uid)Unique user ID that recognizes the user on returning visits.1 yearFunctionality
resources.apicasystems.comAddThis (uvc)Detects how often the social sharing service, AddThis, encounters the same user.13 months.Functionality
apicasystems.com resources.apicasystems.comHubspot (_hstc)The main cookie for tracking visitors.2 years.Functionality
apicasystems.com resources.apicasystems.comHubspot (_hssrc)Whenever HubSpot changes the session cookie, this cookie is also set.None, session cookie.Functionality
apicasystems.com resources.apicasystems.comHubspot (hubspotuk)This cookie is used for to keep track of a visitor’s identity.10 years.Functionality
resources.apicasystems.comHubspot (_hssc)This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie.30 min.Functionality
resources.apicasystems.comSnapEngage (SnapABugRef)Tracking of origin and site entry120 min.Chat
resources.apicasystems.comSnapEngage(SnapABugHistory)keep track of the visitor visits and last chats to present history to agent1 year.Chat
resources.apicasystems.comSnapEngage(SnapABugVisit)0, session only.0 min.Chat
resources.apicasystems.comSnapEngage(SnapABugNoProactiveChat)flag to avoid proactively prompting visitors again30 min.Chat
resources.apicasystems.comSnapEngage(SnapABugChatWindow)tracking of the chat box position and minimize status30 min.Chat
resources.apicasystems.comAddThis(_atuvc)Created and read by the AddThis social sharing site JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behaviour for users.2 years.Functionality

Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and our products and services.

The analytics service(s) used by our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you.

The analytics service(s) used by our Site use(s) the following Cookies:

apicasystems.com resources.apicasystems.comGoogle Analytics (_gat)Used to throttle request rate.1 minute.Statistics
apicasystems.com resources.apicasystems.com Google Analytics (_gid)Used to distinguish users. 24 hours.Statistics
apicasystems.com resources.apicasystems.com Google Analytics(_ga)Used to distinguish users. 2 years.Statistics
apicasystems.com resources.apicasystems.com Google Analytics (_gat)Used to throttle request rate.1 minute.Functionality
apicasystems.com resources.apicasystems.com Google Analytics (_gid)Used to distinguish users. 24 hours.Functionality
 apicasystems.com resources.apicasystems.com Google Analytics(_ga)Used to distinguish users. 2 years.Functionality

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

14 How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address: Support@apicasystems.com

Telephone number:
North America: +1 (310) 776-7569
EMEA: +46 8 4037-5000

15 Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. we recommend that you check this page regularly to keep up-to-date.